Refund Policy

1. Refund Eligibility

Refund eligibility depends on the type of service or subscription purchased. Customers may be eligible for a refund when:

• A refund is specifically permitted under the applicable service or subscription terms.
• A payment was made due to a verified billing error or duplicate transaction.
• We are unable to provide the purchased service due to circumstances within our control.
• A refund is required under applicable consumer protection laws.

2. Subscription Services

For subscription-based services, customers are responsible for cancelling their subscription before the next billing cycle to avoid additional charges. Once a subscription has renewed, the payment may not be refundable unless otherwise stated in the applicable service terms or required by law. Cancelling a subscription generally prevents future billing but does not automatically create an entitlement to a refund for previous payments.

3. Free Trials

If we offer a free trial, you may cancel the service before the trial period ends to avoid being charged for the applicable subscription. If you do not cancel before the trial period expires, your subscription may automatically convert into a paid plan according to the terms presented at the time of registration.

4. Non-Refundable Services

Certain services, purchases, or fees may be non-refundable, including services that have already been substantially delivered, customized services, or other products clearly identified as non-refundable at the time of purchase. Any applicable non-refundable terms will be communicated before or during the purchase process.

5. Refund Request Process

To request a refund, please contact our support team with the following information:

• Full name
• Email address associated with your account
• Order or transaction ID
• Name of the purchased service or subscription
• Reason for the refund request
• Any additional information that may help us review your request

6. Refund Processing

Once your refund request has been reviewed and approved, we will initiate the refund using the original payment method whenever possible. The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

7. Cancellation Policy

You may cancel eligible subscriptions or services according to the cancellation options available through your account or by contacting our support team. Cancellation of a service does not necessarily qualify you for a refund of payments already made.

8. Failed or Duplicate Payments

If you believe you have been charged more than once for the same transaction or have been incorrectly charged due to a technical or billing error, please contact us as soon as possible. After verification, eligible duplicate or erroneous charges may be refunded.

9. Changes to Services

If we discontinue or significantly change a paid service and are unable to provide the service for which you have already paid, we may provide an appropriate refund or alternative solution, subject to the applicable circumstances and service terms.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment practices, or legal requirements. Any updates will be published on this page along with the revised Last Updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Refund Policy or would like to submit a refund request, please contact us: Nex AI Email: [Your Email Address] Website: [Your Website URL] Address: [Your Business Address] We will review refund requests fairly and respond within a reasonable period.